Our Customer Services

Please take a moment to visit Guest Services at each main entrance desk to register and receive special alerts for upcoming Mart sales events and promotions. In addition, Guest Services is available to help provide any details about specific products and showrooms located inside Hickory Furniture Mart. Take breaks and unwind throughout the day at our gourmet café, coffee bar, reading room and customer lounge. Once you’ve made your final selections, your showroom sales staff will help you arrange consolidated shipment of your furniture to anywhere in the world. Why spend all day driving around to various places when you can find everything you need in one location? Visit Hickory Furniture Mart Monday through Saturday from 9 a.m. to 6 p.m. for the best furniture selections and the best interior design services available anywhere.

Guest Services

Upon arriving at the Mart, make sure you stop by guest services, located at each entrance. Register your name with a Mart guest services representative in order to receive updates on all of the major events and sales taking place throughout the year. While registering, our knowledgeable guest services representatives can help you narrow down your search and direct you to the appropriate showroom based on your needs. They can also provide you with information about the area and help answer any additional questions you may have about the different furniture styles represented by over 1000 premier manufacturers located throughout the Mart.

Consolidated Shipping

Many of our customers travel hundreds, even thousands, of miles to visit Hickory Furniture Mart, knowing that they will benefit from seeing some of the most popular furniture brands available at affordable and famously discounted North Carolina prices. We will make sure your purchases are shipped safely and professionally back to your home after you leave the Mart. Once you’ve made your final selections, each showroom will help you consolidate your shipment to your home. Your sales staff will be happy to provide you with an estimate on shipping rates based on total weight and final destination and they will also assign you a carrier from one of their approved shipping partners.

Decorating & Design Services

Many of the showrooms within the Mart offer complimentary professional design and decorating assistance. Designing Women located on Level 3 inside the Mart they offer private professional interior design services by appointment. You may contact Sally Bentley (Designing Women) via phone (828) 234-9789 or via web www.designingwomenofnc.com to schedule a consultation based on your individual needs.

On-Site Gourmet Café

Once you arrive at the Mart, you do not have to leave until your shopping day has ended. The Mart offers an on-site gourmet café, located on Level 2. Take a break from your shopping and grab a quick bite to eat at The Wooden Spool Café, which specializes in gourmet sandwiches, salads and soups.

On-Site Wi-Fi Coffeehouse

Jump start your shopping experience with a specialty coffee and a snack from the Mart’s on-site Wi-Fi coffee bar. Taste Full Beans, located on Level 1, offers beverages and snacks for those occasional breaks you may need throughout the day to re-energize. If your laptop is equipped with a wireless card and is Linksys compatible, you will be able to use it at Taste Full Beans.

Gift Certificates

Hickory Furniture Mart gift certificates are available for purchase in any amount through the marketing department. Payments are currently accepted by cash or check. Call (800) 462-MART for more details. A Hickory Furniture Mart buying guide, floor plan of the Mart, calendar of upcoming events and letter will be sent out with each gift certificate purchase.

Personal Shopper Program

Hickory Furniture Mart offers a special personal shopper program for busy executives looking to furnish one or more homes. To find out more details, contact the marketing department at (800) 462-MART.

Catawba Valley Furniture Museum

Stop by and visit Catawba Valley Furniture Museum, located on Level 1 at the west entrance. Enjoy our historical furniture display, which includes some of the area’s first pieces of furniture produced. You can also look at a display of tools that were used by early furniture makers and a family tree of famous name brand furniture manufacturers from this area.

Visitors Center & Lounge Area

Hickory Furniture Mart is located close to many popular area attractions. Stop by the Visitors Center, located on Level 1 at the west entrance to pick up a collection of area maps and brochures. There is also a lounge area, complete with a sofa, recliner and TV where you can relax with your family and discuss your purchases and your next destination.

Reading Room

If you just want to take a break from your shopping experience and read a chapter from your favorite book, or if you want to look through the latest furniture and home magazines provided by the Mart, stop by the Reading Room, located on Level 2.