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| Guest
Services |
| Upon
arriving at the Mart, make sure you stop by guest
services, located at each entrance. Register your
name with a Mart guest services representative in
order to receive updates on all of the major events
and sales taking place throughout the year. While
registering, our knowledgeable guest services representatives
can help you narrow down your search and direct
you to the appropriate showroom based on your needs.
They can also provide you with information about
the area and help answer any additional questions
you may have about the different furniture styles
represented by over 1000 premier manufacturers located
throughout the Mart. |
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| Finishing
Touch Freight Services |
We
realize that you may have traveled hundreds, even
thousands of miles to make your furniture purchases.
Finishing Touch Freight Services, located on Level
4 at the south entrance, will see to it that your
merchandise is transported safely and professionally
to your home. Finishing Touch Freight Services works
with professional in-home delivery businesses and
can arrange shipment of your furniture to anywhere
in the world. You can either stop by the office
during Mart hours, call 800-874-6486 (toll free),
828-431-4766 (local), fax 828-431-4765, or email
service@finishingtouchfreight.com.
Shipping charges are separate from your furniture
purchases. The stores that you purchase from will
still honor any shipping discounts they offer you
if you decide to consolidate your orders through
Finishing Touch Freight Services.
If you wish to consolidate your purchases into one
shipment, you will need to place all orders in the
same name and fill out the “Request for Consolidation
of Merchandise” form located at each guest
services desk or in the Finishing Touch Freight
Services office, located on Level 4. Turn in your
form to the Finishing Touch Freight Services office
as soon as you are finished shopping, even if you
don’t want your furniture shipped right away.
Merchandise that is purchased “ready-to-go”
off the showroom floor can be shipped separately
from special-order merchandise. If your purchases
total 500 pounds or more, you may split-ship and
receive the same discounted rate as if all the furniture
were shipped together. You must let Finishing Touch
Freight Services know which stores you would like
shipped first, and which will be delivered later.
If your merchandise needs to be stored longer, please
make sure to let Finishing Touch Freight Services
know so that storage fees can be discussed. Typically
the carriers are willing to store furniture for
60 days before any storage fees are incurred. A
representative at Finishing Touch Freight Services
can help you decide the best course of action for
your personal situation.
You may contact Finishing Touch Freight Services
at any time for information on your order, including
the name of the delivery company and whether or
not all stores have released your purchases to the
delivery company.
The carrier will notify you at least 48 hours before
home delivery. Please make sure that the shipper
has your correct address and confirm that the shipment
includes of your furniture purchased from each store.
Be sure to clear space in the rooms where furniture
is scheduled to be set up. You may need to provide
an extra person at your home to assist with delivery
if any single item weighs more than 350 pounds or
if any large, heavy furniture must be carried up
stairs or through narrow turns.
Upon arrival of your furniture, please have payment
for freight charges available. Approved forms of
payment include certified check or money order.
Payment is required prior to unloading any of your
merchandise. It is extremely important to carefully
inspect each piece of furniture as it is unwrapped
and brought into your home. If there are any damages,
you must refuse the damaged item and contact Finishing
Touch Freight Services immediately. Make notes on
your bill of lading in regards to any damaged or
missing items so that the situation can be addressed
promptly by the carrier. For additional information,
please contact Finishing Touch Freight Services
directly at 800-874-6486. |
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| Decorating
& Design Services |
| Most
showrooms have professional designers on staff and
their services are complimentary. Designing Women,
located on Level 3, offers fee based shopping and
design services for those who wish to hire someone
to help them with their interior design needs while
they are here. Call (828) 328-5200 to set up an
appointment. |
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| On-Site
Gourmet Café |
| Once
you arrive at the Mart, you do not have to leave
until your shopping day has ended. The Mart offers
an on-site gourmet café, located on Level
2. Take a break from your shopping and grab a quick
bite to eat at Hickory’s famous Café
Gouda, which specializes in gourmet sandwiches,
salads and soups. |
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| On-Site
Wi-Fi Coffee Bar |
| Jump
start your shopping experience with a specialty
coffee and a snack from the Mart’s on-site
Wi-Fi coffee bar. Hickory Coffee Co., located on
Level 1, offers beverages and snacks for those occasional
breaks you may need throughout the day to re-energize.
If your laptop is equipped with a wireless card
and is Linksys compatible, you will be able to use
it at the Hickory Coffee Co. |
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| Kiosk |
| The
Mart offers an interactive information kiosk, located
on Level 2, next to Café Gouda. The kiosk
lists general information and the Mart’s annual
calendar of special events. You can also view video
clips of area attractions and find out more information
about the Gold Leaf Club, Shop & Stay hotel
packages and consolidated shipping services for
your furniture purchases. |
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| Group
Tours |
| Special
group tours are available upon request. The marketing
department is happy to welcome your group, give
a general overview of the Mart and provide welcome
bags for each group member. Please call (800)-462-MART
to make arrangements for your group’s tour. |
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| Gift
Certificates |
|
Hickory Furniture Mart gift certificates are available
for purchase in any amount through the marketing
department. Payments are currently accepted by cash
or check. Call (800) 462-MART for more details.
A Hickory Furniture Mart buying guide, floor plan
of the Mart, calendar of upcoming events and letter
will be sent out with each gift certificate purchase. |
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| Personal
Shopper Program |
|
Hickory Furniture Mart offers a special personal
shopper program for busy executives looking to furnish
one or more homes. To find out more details, contact
the marketing department at (800) 462-MART. |
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| Catawba
Valley Furniture Museum |
|
Stop by and visit Catawba Valley Furniture Museum,
located on Level 1 at the west entrance. Enjoy our
historical furniture display, which includes some
of the area’s first pieces of furniture produced.
You can also look at a display of tools that were
used by early furniture makers and a family tree
of famous name brand furniture manufacturers from
this area. |
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| Visitors
Center & Lounge Area |
|
Hickory Furniture Mart is located close to many
popular area attractions. Stop by the Visitors Center,
located on Level 1 at the west entrance to pick
up a collection of area maps and brochures. There
is also a lounge area, complete with a sofa, recliner
and TV where you can relax with your family and
discuss your purchases and your next destination. |
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| Reading
Room |
|
If you just want to take a break from your shopping
experience and read a chapter from your favorite
book, or if you want to look through the latest
furniture and home magazines provided by the Mart,
stop by the Reading Room, located on Level 2. |
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